Operator suggestions
AI prepares a reply while a person reviews it before sending.
AI without losing control
Prepare accurate answers from your knowledge and product data
AI receives only allowed context, can use catalog tools and skips service events, public channels and ineligible conversations.
Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.
What you get
Rule-based automatic replies
Automation is enabled separately and limited to selected channels and conditions.
Knowledge and catalog search
Answers can use indexed articles and current CMS tool data.
How it works
Connect a provider
Add an OpenAI or Gemini key in the protected settings of your installation.
Add knowledge
Create rules and answers, then index materials when needed.
Test in a controlled conversation
Start with suggestions and enable automatic sending only after review.
Self-hosted
What to know upfront
Conversations, files, users and settings stay on your server.
- Token use depends on context length and the selected model.
- Automatic replies are enabled only for selected channels and workflows.
- Only context required by the enabled workflow is sent to an external AI provider.
Frequently asked questions
Is AI required?
No. Chat, channels, Android and templates work without an AI key.
Can I use suggestions only?
Yes. This is the recommended first mode for quality control.
How do I fix a poor answer?
Update knowledge or system rules and retest before enabling automatic sending.
Next step
View demoVerify EasyChat with your own workflow
Start free. Move to a license only after the widget, operator panel and phone work together in your environment.