Current data
The fast tool reads price, status and URL directly from the CMS at request time.
Catalog inside the conversation
Find a relevant product without leaving the conversation
EasyChat separates live CMS tool queries from indexed knowledge search so operators and AI use the right source.
Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.
What you get
Flexible statuses
Settings determine whether search uses only available items or also preorder and other states.
Clear reply
Operators insert a card or link while AI avoids inventing a missing item.
How it works
Choose the source
The relevant catalog adapter is enabled for the detected CMS.
Select statuses
Save a practical product availability policy for search and recommendations.
Verify a model
Search by name, model and spelling variants before enabling the AI tool.
Self-hosted
What to know upfront
Conversations, files, users and settings stay on your server.
- Live search and the knowledge base solve different tasks and can work together.
- SQL queries run through the CMS adapter and should use catalog indexes.
- Exact stock quantity is shared only when the dedicated setting is enabled.
Frequently asked questions
Does it find preorder items?
It depends on the selected status policy; administrators can allow suitable catalog states.
Are embeddings required?
Not for the live CMS tool. Embeddings belong to separate indexed search.
Can it search by model?
Yes, when the model is stored in a supported adapter field; names and normalized spelling variants are also used.
Next step
Choose a platformVerify EasyChat with your own workflow
Start free. Move to a license only after the widget, operator panel and phone work together in your environment.