Status is immediately visible
Operators see the carrier, tracking number, latest event and update time.
Доставка integration
Verified delivery status next to every customer order
EasyChat retrieves CDEK, Russian Post, Yandex Delivery and ApiShip statuses through official APIs and shows them to operators in web and Android.
Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.
What you get
A reply without guessing
Verified shipment status can be inserted into a reply with one action.
No request storm
Local caching and refresh fencing protect the CMS and carrier API.
How it works
Obtain API credentials
Use dedicated official credentials with minimum read-only access.
Connect a carrier
Save credentials on the Delivery tab and verify the secure connection.
Open an order
Status, tracking number and update time appear next to the conversation.
Self-hosted
What to know upfront
Conversations, files, users and settings stay on your server.
- The integration is read-only.
- Credentials are encrypted locally and never sent to central EasyChat.
- Conversations, files, users and settings stay on your server.
Frequently asked questions
Does AI reply automatically?
Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.
Can I disable this channel?
Yes. Each channel is controlled independently and does not disable website chat or other integrations.
Where is the setup guide?
The step-by-step Доставка guide is available in the EasyChat documentation.
Next step
Start freeVerify EasyChat with your own workflow
Start free. Move to a license only after the widget, operator panel and phone work together in your environment.