Ozon integration

Ozon buyer chats and product workflows in EasyChat

Operators reply to chats, handle questions, reviews and returns, see product context and continue from Android.

Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.

What you get

Buyer chats, questions, reviews and returns remain distinct in the API but share one operator queue.

An operator can open an eligible Ozon conversation from EasyChat using the posting number.

Events accelerate delivery while background synchronization recovers missed changes.

Grant Chat and only the extra permissions needed for questions, reviews or returns in the Ozon seller account.

EasyChat checks Client-Id, Api-Key, available workflows and background synchronization readiness.

Send a buyer message, reply from web and Android, then verify the provider echo and attachments.

Self-hosted

Conversations, files, users and settings stay on your server.

Chat methods may require Premium Plus or Premium Pro even when the API key itself is valid.
A notification is not treated as the message payload: EasyChat reconciles Seller API history and deduplicates the result.
Conversations, files, users and settings stay on your server.

Does AI reply automatically?

Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.

Can I disable this channel?

Yes. Each channel is controlled independently and does not disable website chat or other integrations.

Where is the setup guide?

The step-by-step Ozon guide is available in the EasyChat documentation.

Next step

Start free. Move to a license only after the widget, operator panel and phone work together in your environment.