RetailCRM integration

EasyChat conversations become RetailCRM customers and orders

EasyChat creates one customer per conversation, optionally opens an order, and saves later messages as notes without manual copy-paste.

Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.

What you get

A stable external ID maps the whole conversation to one customer and prevents duplicates.

The administrator chooses a quiet Customer mode or creates a customer and order together.

An encrypted API key, queue, delivery ledger and safe retries keep chat responsive.

Create a least-privilege RetailCRM API key, enter the account domain and site code, then choose Customer or Customer and order.

The integration screen shows connection health and safe diagnostics without exposing tokens.

Check an incoming message and an operator reply before moving the channel into production.

Self-hosted

Conversations, files, users and settings stay on your server.

The first version uses REST API v5. Native MessageGateway chat and replies from RetailCRM require a separate transport connection.
The exact attachment and action set depends on the channel API.
Conversations, files, users and settings stay on your server.

Does AI reply automatically?

Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.

Can I disable this channel?

Yes. Each channel is controlled independently and does not disable website chat or other integrations.

Where is the setup guide?

The step-by-step RetailCRM guide is available in the EasyChat documentation.

Next step

Start free. Move to a license only after the widget, operator panel and phone work together in your environment.