Conversations beside other channels
Personal WhatsApp has its own filter, recognisable mark and the same operator queue.
WhatsApp integration
Personal WhatsApp in the shared EasyChat inbox
Pair a personal account as a linked device so operators can handle direct conversations, recent history, attachments and verified read states in web and Android.
Free start: 300 delivered operator push targets. The web chat keeps working after the limit; FCM, WebPush and SMS become available with a license.
What you get
Recent history without notification noise
Initial reconciliation is limited to 30 days and does not present old messages as new requests.
Evidence-backed customer data
A phone number and read state appear only when the protocol supplies sufficient evidence.
How it works
Confirm the schedule
Copy the verified console command and run it as a separate cron job every minute.
Link the device
Open WhatsApp → Linked Devices and scan the QR code shown by EasyChat.
Run a two-way test
Receive a direct message, reply from web and Android, then verify a read state when WhatsApp supplies it.
Self-hosted
What to know upfront
Conversations, files, users and settings stay on your server.
- The CLI needs PHP 7.4+, curl, pdo_mysql and zlib, while protected session storage must stay outside the public web root.
- Unattended AI replies are disabled for preliminary personal WhatsApp; operator AI suggestions remain available.
- The linked device can be revoked in WhatsApp at any time; EasyChat will then request a fresh sign-in.
Frequently asked questions
Does AI reply automatically?
Only when an administrator explicitly enables AI for an eligible conversation type. Service events and read-only channels are skipped.
Can I disable this channel?
Yes. Each channel is controlled independently and does not disable website chat or other integrations.
Where is the setup guide?
The step-by-step WhatsApp guide is available in the EasyChat documentation.
Next step
Start freeVerify EasyChat with your own workflow
Start free. Move to a license only after the widget, operator panel and phone work together in your environment.